Because every Showcase You booking is custom work — built around one specific game, athlete, or event — our refund policy is straightforward and built around whether we were able to deliver.

If we deliver

Once your film, interview, or photos are delivered, the booking is complete and non-refundable. This is custom creative work made specifically for your athlete or team, not a stock product.

If we can’t deliver

If Showcase You is unable to capture usable footage due to a circumstance on our end — equipment failure, a scheduling error, illness, or similar — you’ll receive a full refund or, if you prefer, a free reschedule to another game or event. Your choice.

If the game or event is cancelled

If the game, tournament, or event itself is postponed or cancelled by the league, school, or weather, we’ll reschedule your coverage to the makeup date or another mutually convenient game at no extra charge — see our Cancellation Policy for the details.

If you cancel outright

Cancelling your booking entirely (not rescheduling) more than 48 hours before the scheduled game or event gets you a full refund. Cancellations with less than 48 hours’ notice are non-refundable, since that date and crew time were reserved specifically for you — though we’re always happy to apply your payment as credit toward a future booking instead.

Not satisfied with the final edit?

Every package includes one round of minor edits before final delivery. Tell us what’s not working and we’ll make it right before you receive the finished files.

How to request a refund

Email showcaseyou.mail@gmail.com or text 850-789-0789 with your booking details. We reply within 24 hours.